The Stack Climbing + Fitness is a premier full-service climbing facility in Chico, CA. We are looking for a highly communicative, hard-working leader with strong organizational skills and a robust knowledge of the indoor climbing community to elevate our mission at this location.

JOB SPECIFICATIONS

• Top management position, reporting to the Owners and Director of Operations, tasked with leading all operational aspects of The Stack Climbing and Fitness facility in Chico.

• Direct reports include Head Route Setter, Facilities Manager, Desk Associates, and Program Instructors.

• 40 hours per week, salaried

• Starting pay range: $33-38 per hour

• Eligible for health insurance with significant company contribution toward premiums

• Key position with rapidly growing company dedicated to employee growth and advancement

QUALIFICATIONS

• Employment history exemplifying the values and culture of The Stack

• Minimum of 2 years as a General Manager of a climbing and fitness facility

• Must be able to operate efficiently and independently, with little to no supervision

• Skilled at assessing and understanding operational issues and crafting solutions in an efficient and cost effective manner

• Extraordinary people and communication skills

• Strong organizational and leadership skills

• Retail experience is preferable

• 24-month commitment to the position

FUNCTIONS
With the objective of operating a state-of-the-art full-service climbing and fitness facility, with strong membership demand and retention, high profitability, and a rewarding culture for Staff Members and Guests:

• Operational Management

  • Identify and develop opportunities for a growing and sustained Membership base, through new, existing, and returning Members.

  • Conduct software maintenance and troubleshooting

  • Create, maintain, and improve upon operational systems

  • Evaluate operations to identify opportunities for reducing waste and improving efficiency. Implement practices that minimize product loss, optimize inventory management, and ensure sustainable use of resources while maintaining high-quality standards.

  • Executive coordination between Owners, Managers, Vendors, Human Resources, etc.

• Staff Management

  • Maintain Staff Member motivation and job satisfaction through dynamic leadership and support

  • Communicate with Staff Members to understand and address fundamental needs of the facility, and ensure operational quality

  • Maintain the highest standards of service, quality, and professionalism

  • Supervise and coordinate all operational activities, including but not limited to scheduling and human resources

  • Be prepared to fill for direct reports in the event positions are vacated or reports are absent

  •  Facilitate a robust, diverse team by matching talents with operational needs. Review applications, arrange interviews, process background checks, complete onboarding and coordinate training.

  •  Conduct Annual Performance Reviews in addition to regular feedback throughout the year

• Retail Management

  • Ensure all Desk Associates maintain retail stocking and presentation

  • Maintain organized, clean, and efficient entry, retail, common area, and food and beverage areas

  • Manage vendor relationships, invoicing processes, and contract negotiation systems

  • Process incoming retail inventory, conduct inventories, and maximize loss prevention

• Facility Management
  Aid facility maintenance in achieving the following:

  • Maintain a clean, organized, and efficient facility

  • Ensure the facility is clean, fully functional, and of the highest quality

  • Maintain operational stocking levels by executing a replenishment plan

  • Identify and develop opportunities for facility improvements

• Risk Management

  • Practice and support risk management always

  • Conduct and oversee incident reporting

  • Act as incident commander in emergency

  • Ensure all programs have sufficient support in case of emergency

  • Ensure facility is properly maintained and safe

• Customer Service

  • Offer solutions when approached by Staff or Customers with questions, comments or concerns

• Marketing

  • Collaborate with Owners, Director of Operations, and the Marketing Coordinator to develop and execute a comprehensive marketing plan, including advertising, business development, community outreach, social media, and public relations.